Privacy Policy
Privacy Policy
Last Updated: July 28, 2025
This Privacy Policy explains how GEMx Tech (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website, make a purchase, or otherwise interact with our services. We are committed to safeguarding your privacy and complying with applicable laws, including requirements for Google Merchant Center.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information when you visit our website, contact us, or make a purchase:
- Contact Information – Name, billing/shipping address, email address, phone number.
- Payment Information – Credit/debit card details, payment method, transaction history.
- Account Information – Username, password, preferences, order history.
- Order & Transaction Details – Items viewed, added to cart, purchased, returned, or exchanged.
- Device & Usage Information – IP address, browser type, operating system, pages visited, time spent, cookies and similar tracking technologies.
- Communications – Any messages, reviews, or inquiries you send to us.
We may collect this information directly from you, automatically through your device, or from trusted third-party partners such as payment processors, shipping companies, or marketing platforms.
2. How We Use Your Information
We use your personal information to:
- Process Orders – Fulfill purchases, arrange shipping, handle returns/exchanges.
- Provide Customer Support – Respond to your questions and requests.
- Improve Our Services – Analyze website performance, improve product offerings, and personalize your shopping experience.
- Marketing & Promotions – Send offers, newsletters, and targeted ads (only if you’ve agreed or as allowed by law).
- Security & Fraud Prevention – Detect and prevent unauthorized or fraudulent transactions.
- Legal Compliance – Meet our legal obligations and enforce our terms.
3. How We Share Your Information
We may share your personal information only in these situations:
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With Service Providers – Such as Shopify (our store platform), payment processors, shipping companies, and IT service providers.
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For Marketing Purposes – With trusted marketing partners (you can opt out at any time).
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For Legal Reasons – If required by law, regulation, or legal process.
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Business Transfers – In case of a merger, acquisition, or sale of assets.
We do not sell your personal information for money.
4. Cookies & Tracking
We use cookies and similar technologies to:
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Keep you signed in.
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Remember your preferences.
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Analyze site traffic and performance.
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Show relevant ads.
You can manage cookies through your browser settings or opt out of personalized ads where required by law.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information.
- Opt Out of targeted advertising or certain data sharing.
You can exercise these rights by contacting us at info@gemxtech.com. We may need to verify your identity before processing requests.
6. Security & Retention
We take reasonable measures to protect your personal information. However, no system is 100% secure.
We keep your data only as long as needed for the purposes described in this Privacy Policy, unless a longer period is required by law.
7. Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect their personal information. If we learn that we have, we will delete it promptly.
8. International Data Transfers
Your information may be processed in countries other than where you live. We use legal safeguards for these transfers, such as standard contractual clauses, when required.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted here with the revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
GEMx Tech
Email: info@gemxtech.com
Address: OFFICE 441, 321-323 High Road, Chadwell Heath, Essex, Romford, ENG, RM6 6AX, UK